Books - dont make me think / steve king

the ux book

tragic design

eye tracking web usability

usability 5 components

• learnability
• efficiency - not always speed
• memorability - how memorable
• errors - how to you recover
• satisfaction - are they satisfied

Utility - does it do what the users need?

why isi it important - if it doesnt do what user wants then theres no point

how bad ux killed jenny

had cancer gettting treatemnt

getting chemo - drags out hydratyion needs constant hydration

using technology to do this, meant to get 3 days of iv hydration

nurses too distracted by software after 2nd day jenny passed away due to not getting hydration she needded